Technical support

With ten years in a support team and 3 years in charge of a HelpDesk service, I am deeply customer service oriented, capable of solving problems quickly and committed to continuous improvement of the service.

 

Client orientation : I place the customer's needs at the heart of my priorities, constantly seeking to improve the customer experience and resolve problems quickly and efficiently.

 

Priority management : Able to prioritize support requests based on their urgency and impact on customers, ensuring efficient resolution of critical issues.

 

Inter-departmental collaboration: You work closely with other departments, such as development or quality, to resolve complex issues and ensure smooth communication between teams.

 

Measuring customer satisfaction : I am able to put in place mechanisms to  measure customer satisfaction, compliance with SLAs and the tools necessary to understand the needs of its customers in order to make continuous improvements to the service.

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